General principles
We aim to treat all customers fairly and in line with applicable consumer protection laws. This policy applies to purchases of Cardiovarexil made through channels operated by or on behalf of Thryxellkrax.
Refund Policy
This Refund Policy describes how requests for returns and refunds related to Cardiovarexil are handled.
Eligibility for returns
Eligibility for returns may depend on the condition of the product, the time elapsed since purchase and local legal requirements. As a general rule, products should be unopened, unused and in their original packaging, unless a defect is present.
Defective or damaged items
If you receive a product that appears defective or damaged, contact us as soon as possible at contactus@thryxellkrax.world with your order details and a description of the issue. We will review your request and propose an appropriate solution in line with local law.
Timeframes
Specific timeframes for returns or refunds may vary depending on where the purchase was made. We recommend contacting us within 14 days of delivery whenever possible to ensure a smooth process.
Refund method
Approved refunds are generally processed using the same payment method you used for the original transaction, unless a different arrangement is mutually agreed.
Non‑refundable situations
We may not be able to offer refunds where products have been opened (unless required by law), used contrary to instructions, or damaged after delivery due to improper handling.
Contact
To start a refund‑related request, contact us at contactus@thryxellkrax.world with your name, contact details, proof of purchase and a clear description of your request.